Experience Travel Reimagined with Crown Exec Derby Travel

  • Call us now+441332770333

  • Email nowinfo@crownexecderbytravelltd.co.uk

Terms and Conditions

1. Pricing and Payment

All prices are based on written quotes via email and include net value plus VAT. For credit card bookings, payment must be received 24 hours prior to travel to guarantee service and allocation.

2. Cancellation Policy

Account Customers: Cancellations after 22:00 on the day prior to travel and before 06:00 on the day may incur charges up to the full amount. Cancellations after 06:00 on the day of travel may incur charges if within 8 hours of booking time.

Non-Account/Credit Card Booking: Full charges may apply for cancellations 24 hours prior to the day/time of travel.

3. Large Scale Reservations

For events or large-scale reservations, the company reserves the right to set a cancellation policy appropriate for multiple vehicle hire.

4. Cancellation Charges for Vehicles with More than 8 Passenger Seats

  • 1-7 days notice: 100%
  • 8-13 days notice: 75%
  • 14-20 days notice: 50%
  • 21-27 days notice: 25%

5. Behavioural Expectations

Clients are expected to behave appropriately, particularly concerning alcohol consumption. Unacceptable behavior includes, but is not limited to, not wearing seatbelts, leaning out of windows, smoking, excessive alcohol consumption, violence, or being under the influence of illegal substances.

6. Waiting Time

For non-airport pickups, one hour of waiting time is allowed past the agreed time. Additional charges may apply thereafter.

7. Holiday Surcharges

The company reserves the right to charge 50% extra for normal bank holidays. Christmas & New Year prices are upon application.

8. Pricing Basis

Pricing is based on base-to-base mileage from the nearest service operator, or hourly charges, whichever is greater.

9. Airport Arrivals

The first 45 minutes of waiting time are included within the quoted or standard job price for airport arrivals. Additional charges apply thereafter.

10. Driver Policy

Only company drivers are permitted to drive company cars.

11. Damage Liability

The company accepts responsibility for damage caused by fire or collision, but any damage caused during the hire period by the hirer, guests, or party members will be the responsibility of the hirer.

12. Vehicle Breakdown

In the event of a breakdown, every effort will be made to find a replacement vehicle as soon as possible.

13. Delays

The company accepts no responsibility for delays caused by circumstances outside its control.

14. Travel Route

The driver will choose the best route, and no allowance will be made if it is not the shortest route.

15. Vehicle Provision

Every effort will be made to provide the requested vehicle type, but an alternative may be provided if necessary.

These terms and conditions are subject to change and should be reviewed periodically. For any inquiries or concerns, please contact Crown Exec Derby Travel Ltd.

Privacy Policy

Crown Exec Derby Travel Ltd is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of information we collect, how it is used, and the steps we take to safeguard your data.

Information We Collect:

  • Personal Information: We may collect personally identifiable information such as names, email addresses, phone numbers, and other relevant details when voluntarily provided by users through our website.
  • Automatically Collected Information: We may collect non-personal information automatically, such as IP addresses, browser types, device information, and usage statistics, to enhance the functionality and user experience of our website.

How We Use Your Information:

We use the collected information for the following purposes:

  • To provide and maintain our services.
  • To improve and personalize user experiences.
  • To communicate with users about orders, updates, offers, and other relevant information.
  • To comply with legal obligations.

Information Sharing:

We do not sell, trade, or otherwise transfer your personal information to outside parties. Your information may be shared with trusted third parties who assist us in operating our website and providing services, under strict confidentiality agreements.

Data Security:

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Cookies:

Our website may use cookies to enhance user experience. Users can control the use of cookies through their browser settings.

Links to Third-Party Sites:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites and encourage users to review the privacy policies of such sites.

Your Consent:

By using our website, you consent to the terms of this Privacy Policy.

Changes to This Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with the updated effective date.

Contact Us:

If you have questions or concerns about our Privacy Policy, please contact us at info@crownexecderbytravelltd.co.uk.

This Privacy Policy was last updated on 01 Jan 2023.

Crown Exec Derby Travel Ltd is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of information we collect, how it is used, and the steps we take to safeguard your data.

Information We Collect:

  • Personal Information: We may collect personally identifiable information such as names, email addresses, phone numbers, and other relevant details when voluntarily provided by users through our website.
  • Automatically Collected Information: We may collect non-personal information automatically, such as IP addresses, browser types, device information, and usage statistics, to enhance the functionality and user experience of our website.

How We Use Your Information:

We use the collected information for the following purposes:

  • To provide and maintain our services.
  • To improve and personalize user experiences.
  • To communicate with users about orders, updates, offers, and other relevant information.
  • To comply with legal obligations.

Information Sharing:

We do not sell, trade, or otherwise transfer your personal information to outside parties. Your information may be shared with trusted third parties who assist us in operating our website and providing services, under strict confidentiality agreements.

Data Security:

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Cookies:

Our website may use cookies to enhance user experience. Users can control the use of cookies through their browser settings.

Links to Third-Party Sites:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites and encourage users to review the privacy policies of such sites.

Your Consent:

By using our website, you consent to the terms of this Privacy Policy.

Changes to This Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with the updated effective date.

Contact Us:

If you have questions or concerns about our Privacy Policy, please contact us at info@crownexecderbytravelltd.co.uk.

This Privacy Policy was last updated on 01 Jan 2023.